Santa’s School for Elves, Battersea Power Station 
Terms & Conditions for Customers 

By buying or being issued tickets for Santa’s School for Elves at Battersea Power Station, you are deemed to have accepted and agree to adhere to the Terms and Conditions below. 

1. Definitions and Interpretation 
The ‘Event’ means without limitation, Santa’s School for Elves is to be held at Battersea Power Station in respect of which Bakehouse Factory Limited are the ‘Event Organisers’ on behalf of and in conjunction with Battersea Power Station (collectively known as ‘The Organiser’) and have the right to sell you tickets. ‘Tickets’ means tickets or other type of evidence (including electronic tickets) for an Event sold by The Organiser to You via Digitickets. 

Battersea Power Station has provided the Venue and Bakehouse Factory Limited has the right to occupy space to operate the Event. ‘Venue’ means any facilities or locations of any nature where the Event is being held. ‘The Organiser’ means Bakehouse Factory Limited (on behalf of Battersea Power Station.) ‘You’ means you or anybody who in The Organiser’s reasonable opinion is acting with your authority or permission. ‘Your’ shall be read accordingly. 

2. Incorporation 
These Terms and Conditions incorporate and should be read in accordance with the Venue conditions and regulations, copies of which are available upon request from the Venue. In the 
event of any inconsistency between the terms in relation to the Venue, those of the Venue shall prevail. 

3. Tickets 
All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions. A valid e-ticket on a mobile or tablet device or a print out with QR code must be produced to get into an Event. It is your responsibility to check your tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake. 

All children under 16 years of age must be accompanied by an adult. Your ticket entitles you to one admission to  Santa’s School for Elves. Each session is approximately 25 minutes. Your ticket entitles you to the number of child and adult admissions purchased for the experience. 

Your Ticket includes: 

• 25-minute immersive experience 

• An elf hat with a personalised sticker (decorated as part of the craft during the event) 

• A Santa’s School for Elves certificate, stamped by Santa himself! 

4. Refunds and exchanges 
The Organiser is not responsible for any lost, stolen or damaged tickets. Any replacement of lost, damaged or stolen tickets is at our discretion and we may charge an administration charge for the replacement.  We do not refund Tickets except in certain circumstances. 

Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below). Where an event is cancelled or rescheduled (subject to below) by the venue or the organiser, or where the event is cancelled or rescheduled due to circumstances beyond The Organiser’s control, you will be entitled to claim a refund from The Organiser in accordance with this clause. 

Where a refund is sought you must bring this to the organiser’s attention as soon as possible upon becoming aware of a cancellation or where the event has been rescheduled, prior to the rescheduled event. The refund for tickets equals at least the face value price paid by you for your ticket, minus any booking or administration fees. In order to claim your refund, please apply in writing via email to battersea-tickets@bakehousefactory.co.uk  Include the proof of purchase and enclose attach your unused Tickets, no later than 1 month from the scheduled date of your booking. Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets.

5. Price and payment 
The price of the ticket shall be the price marketed by the Organiser on the website at the time of order. set at the time the organiser accepts your order. All prices are inclusive of VAT and booking fees. The price does not include the cost of collection or delivery fee if applicable and requested by you, or any insurance product. No order will be accepted until the receiver & DigiTicket have received full payment. You agree to us debiting or authorising the amount of the total ticket purchase price, and booking fees from your credit/debit card. We will confirm to you how much this will be before you confirm the purchase when paying online.   

The tickets are for personal use. You must not auction, donate, offer for sale, or advertise tickets for sale via the internet or elsewhere without our prior written consent. 

A valid ticket must be produced for each child in your party, with the exception of children aged 2 years and under who do not require a ticket. Please note that only paying child tickets will receive gifts. A ticket obtained in breach of the terms, or which in our reasonable opinion is being used or is intended to be used in breach of the Terms, shall be void.  This may include you being refused entry to Santa’s School for Elves or the ticket being cancelled, without notification. No compensation will be provided in such circumstances, and we reserve the right to withhold any refund. You must not use tickets as prizes in promotions, sweepstakes, hospitality packages, auctions, lotteries or competitions (including those used for charity) without our prior written consent. 

Any discounts, vouchers or lowered priced tickets must be mentioned when you buy your tickets and cannot be applied for in retrospect. 

Ticket enquiries can be made by contacting battersea-tickets@bakehousefactory.co.uk. 

6. Delivery 
Unless notified to the contrary, e-tickets will be issued by email to the email address supplied at the point of purchase, to be exchanged at the entrance to the experience. No paper tickets will be issued by the organiser. 

7.  Changes to the event 
The organiser of the event and/or the venue reserves the right to make alterations to the published event programme where reasonably necessary. 

8. Liability 
Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of an event, will be limited to the refund as set forth in Section 7. Neither the organiser nor the venue will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of the organiser’s negligence or that of the venue or other breach of statutory duty. 

Other than liability for death or personal injury resulting from the organiser’s negligence, the organiser and its employees or agents shall not be liable for any loss or damage howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any experience and/or during evacuation from  Santa’s School for Elves in the event of closure or accident. 

9. Cancelled and rescheduled events 
Where an event is cancelled or rescheduled, The Organiser will take reasonable endeavours to notify you using the contact information you provided to the organiser at the time of at the time of ordering.  

It is your responsibility to inform the organiser of any change to the contact address, telephone number or email address that you provide the organiser with at the time of ordering. 

10. Use of personal details and Data Protection 
The organiser & the venue collects data supplied by you for the purpose of facilitating your booking. When purchasing your tickets you will be given the opportunity to ‘opt in’ or ‘out’ to receive additional information from the venue about future events. Payment is taken via a secure payment gateway, and the data is not collected or stored by The Organiser. 

11. Conditions of Admission 
The management of the venue reserves the right to refuse ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. The management of the venue also reserves the right to request that ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the venue may remove a ticket holder who: 1) has behaved in the venue in a manner which, in the reasonable opinion of the venue has, or is likely to affect the enjoyment of other visitors; or 2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or 3) in the reasonable opinion of the venue is acting under the influence of alcohol or drugs. No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above. 

12. Special Educational Needs and/or Disabilities  
We have SEND Sessions running on the 1st session of the day, every Thursday and Sunday. 

These sessions have been created with SEND persons in mind and will operate at a reduced capacity, and ambient noise will be at a low level. The silent disco headphones have an adjustable volume to cater for any sensory issues or hearing impairment.   

If you have any further questions about our SEND sessions or have any specific ticketing, access or support needs you would like to talk to us about, please speak to our team via battersea-tickets@bakehousefactory.co.uk. We will endeavour to respond to enquiries within 48 hours. 

13. Restrictions and prohibitions 
By attending an event, ticket holders' consent to any potential filming, photography and sound recording of themselves as members of the audience, although where possible permission will be sought prior to filming. Mobile phone photography and videography (under 30 seconds) is permitted for families enjoying the experience seeking to preserve and share their memories with friends and family. The promoter may use such films and recordings (including any copies) without payment.  

Every effort shall be made to admit latecomers to events at a suitable break in the event where possible, but late admission cannot be guaranteed.  Please be aware that if you are late for the start of a session, your place may be passed on to other customers.  If you are unable to attend your booked session due late arrival and your place is filled, you will not be entitled to a refund. If you miss your session, rebooking onto a different session may be permitted, but this is not guaranteed and will be subject to availability and the discretion of the organiser. 

14. Health and Safety 
Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. If ticket holders have any special requirements or concerns about any special effects which may be featured at the event, prior notice should be provided when ordering tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects. 

15. Assignment 
The organiser shall be entitled to assign any of the organiser’s rights and obligations under these terms and conditions provided that your rights are not adversely affected. 

16. Third Parties 
Any person, other than the venue or event organiser, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the organiser, the Venue and you (or your assignees permitted hereby) have rights and obligations under this contract. 

17. Force Majeure 
For the purposes of these terms and conditions, “Force Majeure” means any cause beyond the organiser’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments or pandemics. The organiser will not be liable to you for failure to perform any obligation under these terms and conditions to the extent that the failure is caused by Force Majeure. This clause does not affect the terms of clause 7. 

18. Smoking 
No Smoking is permitted within the event space. This includes the use of ‘E-Cigarettes’. 

19. Amendments and variations 
The organiser intends to rely on the written terms set out here in this document as well as the written terms and conditions of the venue and the promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that you consider has been agreed. If they do not, then you should speak to any member of staff. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and The Organiser agree. 

20. Entire Agreement 
These terms and conditions, and the terms and conditions of the venue and the event organiser and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these terms and conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these terms of conditions or not) other than as expressly set out in these Terms and conditions. 

21. Governing Law and Jurisdiction 
These terms and conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts. 

22. Contact  
If you have any questions about these conditions or Santa’s School for Elves, please contact battersea-tickets@bakehousefactory.co.uk. Please allow up to 48 hours for a response. 

23. Your Data 
The ticketing site for Santa’s School for Elves is run by DigiTickets in conjunction with The Bakehouse Factory on behalf of Battersea Power Station 

Please find Battersea Power Station’s Privacy Policy here.  

For further information about how they protect your data, and your rights please view the DigiTicket Privacy notice here.